Client Charter

Written on 18 March 2009.

::: Client Charter

• Setting a Mentioning / Hearing date to customers during registration cases.

• Mention / Hearing a case Mal, Jenayah and Faraid within 21 days after registration.

• Issue a Certificate Faraid within 5 days after the making of distribution beneficiaries.

• Mention / Hearing in a year at least 90% of the civil cases, Jenayah and Faraid are registered.

• Investigate and take appropriate action on all customer complaints received within 14 days from the date the complaint was received.

• First time hearing the appeal within 30 days after receipt of an appeal from the court records of the decision appealed.

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